Yes. Every Ororva Jewels piece is crafted from genuine gold — hallmarked and certified for purity. We never use gold plating or filled metals unless clearly stated on the product page.

Yes. We offer custom design options so you can create a piece that's uniquely yours. Share your design ideas with us and we'll discuss options, pricing and production time.

Yes. We offer free consultations to help determine the perfect wedding ring style to complement your engagement ring.

Yes. We offer engraving, provided the details are supplied when placing your order. Contact us for more information.

We accept major credit cards and other payment methods supported by Shopify in your region.

Yes, lab-grown diamonds are 100% real diamonds — just grown in a lab instead of mined. Same sparkle, same quality, and fully certified by GIA & IGI.

Yes, we offer free shipping across Australia on all orders. Your jewellery will be securely packaged and shipped to your delivery address with care.

pieces typically take around 20–30 days from order confirmation to completion. We'll keep you updated throughout the process.

Yes. We ship our jewellery across Australia, combining traditional craftsmanship with a modern, easy online experience.

We offer a manufacturing warranty on our jewellery covering craftsmanship defects.

Yes. Our gold jewellery can be insured — we're happy to provide any documentation your insurer requires.

Contact our customer support team with your order number and return reason. We’ll guide you through the return process.

If your jewellery arrives damaged or faulty, you may be eligible to return it. Please contact our team for further information on our returns process.

Custom-made, personalised, engraved, or specially ordered jewellery may not be eligible for return or refund unless the item arrives faulty or damaged.

Yes. Our gold jewellery comes with a certificate of authenticity confirming purity and craftsmanship, and diamond pieces can include a recognised grading certificate such as GIA or IGI where applicable.

Yes. You can book an appointment to view selected designs in person, or a virtual appointment to explore our collection from home.Yes. Our gold jewellery comes with a certificate of authenticity confirming purity and craftsmanship, and diamond pieces can include a recognised grading certificate such as GIA or IGI where applicable.

Absolutely. We offer engagement and wedding rings designed around your style, preferences and budget, in your choice of gold purity.

Get in touch with our team via contact.orovajewels@gmail.com or +61 478 222 050, and we'll assist you with the resizing process.

You can check your ring size using our printable ring sizer before placing your order.