Last updated: April 7, 2026

Orova Jewels operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a seamless shopping experience (the "Services"). This Cancellation Policy describes the terms and conditions under which orders placed through our Services may be cancelled, modified, or refunded. If there is a conflict between our Terms of Service and this Cancellation Policy, this Cancellation Policy will prevail with respect to order cancellations.

Please read this Cancellation Policy carefully. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this policy.

Customers may request cancellation of an order within 24 hours of placing it. Once an order has been confirmed and enters the processing stage, it may no longer be eligible for cancellation. Orders that have already been dispatched or shipped cannot be cancelled.

Certain products offered through our Services may be customized or personalized, including engraved jewelry, resized items, or made-to-order designs. Such orders cannot be cancelled once production or customization has begun, as these items are specifically created based on customer requirements.

To request a cancellation, customers must contact our support team within the eligible cancellation period and provide relevant details, including the order number and reason for cancellation. All cancellation requests are subject to review and approval.

If a cancellation request is approved, the applicable refund will be processed to the original method of payment within 5 to 7 business days. The time required for the refunded amount to reflect in the customer’s account may vary depending on the payment provider or financial institution.

Cancellation requests submitted after the allowed time period or after the order has been shipped will not be accepted. In such cases, customers may refer to our Return and Refund Policy, if applicable.

We reserve the right to cancel any order at our sole discretion in circumstances including, but not limited to, pricing errors, product unavailability, or suspected fraudulent activity. In such cases, customers will be notified, and a full refund will be issued.

We may update this Cancellation Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised "Last updated" date.

If you have any questions about this Cancellation Policy or wish to request a cancellation, you may contact us using the details provided on our website.

By using our Services, you agree to the terms of this Cancellation Policy.